The Real Estate Industry's Most Powerful and Acclaimed Customer Service Tool
When you join Real Living, you gain access to an extraordinary program that helps you differentiate yourself from your competitors – all while providing your customers the very best service the industry offers.
That program is Premier Service® – a unique customer service program designed to create a consistent, reliable, measurable and marketable service experience. The program provides Real Living agents with tools to help explain their role and demonstrate their commitment to providing the best customer service. In turn, our franchisees experience higher levels of referrals and repeat business.
Premier Service is much more than a marketing process; it’s a business philosophy that is the cornerstone of the Real Living culture. Through Premier Service, our franchisees create a strong bond of trust with their customers by clearly communicating the value of the service Real Living deliver.
Premier Service provides Real Living Professionals with the tools they need to act as a Trusted Advisor, Skilled Negotiator and Expert Facilitator – taking their practice of real estate to the highest level of customer satisfaction and accountability.
Through our Premier Service program, Real Living enjoys a proven 96% national customer satisfaction rating. No other national real estate company can say that. Our franchisees can build on this national rating and enhance it with local results, establishing themselves as undisputed service leaders in their markets.
Tenets of Premier Service include:
- We listen to clients’ needs
- We establish mutually agreed upon expectations
- We commit to a plan
- We diligently perform the service as agreed upon
- We solicit honest feedback via post transaction survey
Through Premier Service, we serve as Trusted Advisors:
- Through our specialized knowledge and training, we work closely with our customers to help make sense of the complex home buying and selling process
- We listen to clients’ goals and then recommend the right resources to help reach them
- We happily share our experience and expertise
We serve as Skilled Negotiators:
- We effectively manage the buying and selling process to achieve goals
- At Real Living, we are committed to helping get the best price with the most favorable terms
- We respect client confidentiality and steadfastly represent their interests.
We serve as Expert Facilitators:
- We carefully and thoroughly manage all details and work tirelessly to ensure that the sale we put together stays together
- As a Premier Service provider, we deliver professional expertise and outstanding service with a wide range of real estate resources