The Real Estate Industry's Most Powerful
and Acclaimed Customer Service Tool
When you join Real Living, you gain access to an extraordinary program that helps you differentiate yourself from your competitors – all while providing your customers the very best service the industry offers.
That program is Premier Service® – a unique customer service program designed to create a consistent, reliable, measurable and marketable service experience. The program provides Real Living agents with tools to help explain their role and demonstrate their commitment to providing the best customer service. In turn, our franchisees experience higher levels of referrals and repeat business.
Premier Service is much more that a marketing process; it’s a business philosophy that is the cornerstone of the Real Living culture. Through Premier Service, our franchisees create a strong bond of trust with their customers by clearly communicating the value of the service Real Living deliver.
Premier Service provides Real Living Professionals with the tools they need to act as a Trusted Advisor, Skilled Negotiator and Expert Facilitator – taking their practice of real estate to the highest level of customer satisfaction and accountability.
Through our Premier Service program, Real Living enjoys a proven 96% national customer satisfaction rating. No other national real estate company can say that.
Tenets of Premier Service include:
- We listen to our clients’ needs
- We establish mutually agreed upon expectations
- We commit to a plan
- We diligently perform the service as agreed upon
- We solicit honest feedback via post transaction survey
Through Premier Service, we serve as Trusted Advisors:
- Through our specialized knowledge and training, we work closely with our customers to help make sense of the complex home buying and selling process
- We listen to clients’ goals and then recommend the right resources to help reach them
- We happily share our experience and expertise
We serve as Skilled Negotiators:
- We effectively manage the buying and selling process of your home to achieve our client's goals
- At Real Living Realty Advisors, we are committed to helping get the best price for our client's property with the most favorable terms
- We respect client confidentiality and steadfastly represent their interests.
We serve as Expert Facilitators:
- We carefully and thoroughly manage all details throughout and work tirelessly to ensure that the sale we put together stays together
- As a Premier Service provider, we deliver professional expertise and outstanding service with a wide range of real estate resources