Real Living 360 Service® is a unique customer service program designed to create a consistent, reliable, measurable and marketable service experience. The program provides Ness Bros Real Living Agents with tools to help explain their role and demonstrate their commitment to providing the best customer service.
Through our 360 Service, our agents create a strong bond of trust with their customers by clearly communicating the value of the service Real Living Ness Bros delivers.
Real Living 360 Service provides our professionals with the tools they need to act as a Trusted Advisor, Skilled Negotiator and Expert Facilitator – taking their practice of real estate to the highest level of customer satisfaction and accountability.
Through Premier Service, we serve as Trusted Advisors:
- Through our specialized knowledge and training, we work closely with our customers to help make sense of the complex home buying and selling process
- We listen to clients’ goals and then recommend the right resources to help reach them
- We happily share our experience and expertise
We serve as Skilled Negotiators:
- We effectively manage the buying and selling process to achieve goals
- At Real Living, we are committed to helping get the best price with the most favorable terms
- We respect client confidentiality and steadfastly represent their interests.
We serve as Expert Facilitators:
- We listen to clients’ needs
- We establish mutually agreed upon expectations
- We commit to a plan
- We diligently perform the service as agreed upon
- We solicit honest feedback via post transaction survey