THE CRITICAL ROLE OF THE REALTOR®
IN THE RESIDENTIAL REAL ESTATE TRANSACTION
Below is a list of more than 230 possible actions, research steps, procedures, processes, and review
stages that a REALTOR® may provide in a typical, successful residential real estate transaction. .
As residential real estate transactions can vary, each action, step, or process may not be mandatory in
every residential transaction. However, this list underscores the importance of having the help and
guidance of a professional who understands the residential real estate sales process.
REALTORS® are members of the National Association of REALTORS® and pledge to uphold the stringent,
enforceable tenets of the REALTOR® Code of Ethics in their professional dealings with the public.
1. Contact property owner(s) and make appointment with seller(s) for listing presentation.
2. Send seller(s) confirmation of listing appointment and call to confirm.
3. Review pre-appointment questions.
4. Research appropriate sampling of currently listed comparable properties (i.e.,
appropriate by property type, price range, and location).
5. Research trends and sales activity for an appropriate period (past three to six months is
recommended) from MLS and public records databases.
6. Research “average days on market” for the property type, price range, and location.
7. Download and review property tax roll information.
8. Research property’s public record information for ownership and deed type.
9. Research property’s public record information for lot size and dimensions.
10. Research and verify legal description.
11. Research property’s land use coding and deed restrictions.
12. Research property’s current use and zoning.
13. Ascertain need for lead-based paint disclosure.
14. Prepare market analysis to establish broker opinion of value.
15. Prepare listing-presentation package with above materials.
16. Perform exterior “curb-appeal assessment” of subject property.
17. Verify public-school zoning and discuss with the seller(s) the impact of school districts
on market value determination.
18. Review listing-appointment checklist to verify that all steps and actions have been
LISTING-APPOINTMENT PRESENTATION ACTIVITIES
19. Review broker’s and company’s credentials and accomplishments in the market with
20. Present company’s profile and position of “niche” in the marketplace.
21. Give seller(s) an overview and projections of current market conditions.
22. Present market analysis results to seller(s), including sold comparables, current listings,
23. Offer pricing strategy based on professional judgment and interpretation of current
24. Discuss goals with seller(s) to market effectively.
25. Explain marketing power and benefits of the MLS.
26. Explain the different marketing options and their effectiveness.
27. Explain work the brokerage does “behind the scenes” and the broker’s availability on
28. Explain brokerages role in taking calls to screen for qualified buyers and to protect
seller(s) from curiosity seekers.
29. Present and discuss strategic master marketing plan.
30. Review results of curb-appeal assessment with seller(s) and provide suggestions to
31. Research and verify city sewer/septic tank systems. Verify when property’s septic
system was last pumped or inspected.
32. Well water: Confirm well status, depth, and output from third-party well report.
33. Natural gas: Research/verify the availability of natural gas and supplier’s name and
34. Verify security system, current term of service, and determine if it’s owned or leased.
35. Verify if seller(s) has transferable termite bond – obtain a copy of the terms and
conditions of bond that may be available to buyer(s).
36. Discuss home-warranty program with homeowner.
37. Verify if property has rental units involved.
38. Make copies of all leases for retention in listing file.
39. Verify all rents and all deposits.
40. Assess interior décor and suggest changes.
41. Prepare net sheet for seller(s).
42. Review accuracy of current title information with sellers. (If possible, obtain copies of
seller(s)’ deed, owner’s title insurance policy, and most-recent survey.)
43. Verify names of owner(s) as they appear in county’s public property records.
44. Verify with seller(s) if there are any outstanding or expired construction permits or if any
changes have been made to the property since the seller(s) purchased the property.
45. Obtain copy of current Title Insurance Policy.
46. Complete listing contract and addenda (using names of seller(s) as they appear on deed
or title policy). Obtain seller(s)’ signature(s) on the listing agreement and return a signed
copy of the listing contract to the seller(s). (If property is jointly owned, all owners
should sign listing agreement.)
47. Review with seller(s) the standard closing costs and pro-rations typical to the HUD
48. Obtain seller(s)’ permission to use a lock box.
49. Measure interior room sizes.
50. Confirm lot size via owner’s copy of certified survey, if available.
51. Note any and all unrecorded property lines, agreements, and easements that are known
to the seller if they are not otherwise noted.
52. Obtain house plans, if applicable and available.
53. Review house plans and make a copy.
54. Compile and assemble formal file on property.
55. Obtain copy of subdivision plat/complex layout.
56. Verify with seller(s) if there are any outstanding or expired construction permits or if any
changes have been made to the property since the seller(s) purchased the property.
57. Obtain copy of current title insurance policy.
58. Provide seller(s) with a copy of a blank sales contract to review in preparation of their
receipt of an offer.
59. Inform tenants of listing and discuss how showings will be handled.
60. Arrange for installation of yard sign.
61. Have seller(s) complete the seller(s)’ disclosure form.
62. Order plat map for retention in property’s listing file.
63. Prepare showing instructions for buyer(s)’ broker and agree on showing-time window
64. Install electronic lock box and program the lock box with agreed-upon showing-time
65. Obtain current mortgage loan(s) information: companies and loan account numbers.
66. Verify current loan information with lender(s).
67. Identify homeowner association manager, if applicable.
68. Verify homeowner association fees and pending or unpaid assessments with
homeowner association manager.
69. Research electricity availability and supplier’s name and phone number.
70. Prepare detailed list of property amenities and assess market impact.
71. Prepare detailed list of property’s “inclusions and conveyances with sale.”
72. Compile list of completed repairs and maintenance items.
73. Explain benefits of homeowner warranty to seller(s).
74. Assist sellers with completion and submission of homeowner-warranty application.
75. Place homeowner warranty in property file for conveyance at time of sale.
76. Make extra key for lockbox.
77. Place a copy of the seller(s)’ completed disclosure form in the property file.
78. Arrange for interior and exterior photos to be taken for MLS listing.
79. Arrange for creation of a virtual tour if one will be used in marketing the property.
80. Complete a new-listing checklist.
81. Enter listing into office records and/or create listing file.
82. Prepare “MLS profile sheet.” (Listing broker is responsible for “quality control” and
accuracy of listing data).
83. Enter property data from profile sheet into MLS listing database.
84. Proofread MLS database listing for accuracy, including proper placement in mapping
85. Take additional photos of the property to upload into MLS and for use in flyers.
86. Provide seller(s) with a copy of the MLS profile sheet data form.
87. Add property to company’s active listings list.
MARKETING AND SHOWING ACTIVITIES
88. Create print and Internet ads with seller(s)’ input and approval.
89. Provide “special feature” cards for marketing, if applicable.
90. Submit ads to company’s participating Internet real estate sites.
91. Reprint/supply brochures promptly as needed.
92. Create QR codes.
93. Prepare mailing and contact list.
94. Generate mail-merge letters to contact list.
95. Order “just listed” labels and reports.
96. Prepare flyers.
97. Prepare property marketing brochure for seller(s)’ review.
98. Order an appropriate quantity of marketing brochures or flyers.
99. E-mail marketing material to brokers and agents with marketing material.
100. Upload listing to company and broker’s Internet site, if applicable.
101. Mail out “just listed” notice to all neighborhood residents.
102. Inform Network Referral Program of listing.
103. Coordinate showings with owners, tenants, and other REALTORS®. Return all calls
promptly (weekends included).
104. Provide showing time comments and feedback to seller(s) and recommend changes
according to potential buyer comments.
105. Review comparable MLS listings and new trends regularly to verify property remains
competitive in price, terms, conditions, and availability.
106. Provide marketing data to buyers coming through international relocation networks.
107. Provide marketing data to buyers coming from referral network.
108. Convey price changes promptly to all Internet groups.
109. Request feedback from buyers’ brokers after showings.
110. Review weekly market study reports.
111. Discuss feedback from showing sales associates with seller(s) to determine if changes
will accelerate the sale.
112. Call seller(s) weekly to discuss marketing and pricing.
113. Promptly enter price changes in MLS listing database.
OFFER AND CONTRACT ACTIVITIES
114. Verify proper licensure of buyer’s broker and salesperson.
115. Obtain a signed and dated verification that escrow deposit was delivered to escrow
116. Receive and review all offer to purchase contracts submitted by buyers or buyers’
117. Evaluate offer(s) and prepare a “net sheet” on each offer, for the seller(s) to make
118. Review offers with seller(s) and review merits and weaknesses of each component of
119. Contact buyers’ broker to review buyer(s)’ qualifications and discuss offer.
120. Provide seller(s)’ disclosure to buyer(s)’ broker or buyer upon request (prior to offer if
121. Confirm buyer(s) is pre-approved by contacting lender.
122. Obtain a copy of the buyer(s)’ pre-approval letter from lender.
123. Negotiate all offers and counteroffers on seller(s)’ behalf.
124. Prepare and convey any counteroffers, acceptance, or amendments to buyer(s)’ broker.
125. When offer to purchase is accepted and signed by seller(s) (“contract”), deliver contract
to selling/buyer(s)’ broker or if none, to buyer(s).
126. Verify contract is signed by all parties.
127. Provide copies of the contract and all addenda to closing attorney and the title
128. Record and promptly deposit buyer(s)’ earnest money with escrow agent.
129. Disseminate “under-contract showing restrictions” as seller(s) requests.
130. Deliver copies of signed contract to seller(s).
131. Provide copies of contract to lender.
132. Inform seller(s) how to handle additional offers to purchase submitted between
effective date of contract and closing.
133. Change status in MLS to “sale pending”.
134. Update listing file to show “sale pending”.
135. Contact buyer(s)’ lender weekly to verify processing is on track.
136. Follow buyer(s)’ loan processing through to the underwriter.
137. Relay final approval of buyer(s)’ loan application to seller(s).
138. Coordinate buyer(s)’ professional home and termite (WDO) inspections with seller(s).
139. If property is vacant, arrange for power and water to be turned on.
140. Review home inspector’s report and WDO report with seller(s) and discuss issues and
options, if needed.
141. Enter home inspection WDO inspection completion into listing file.
142. Verify seller(s)’ compliance with home inspection report and WDO report repair
143. Recommend or assist seller(s) with identifying trustworthy contractors to perform any
144. Obtain copies of repair bills showing seller(s) has made required repairs.
145. Coordinate entry into the property and buyer’s review of completed repairs, if
146. Make arrangements for appraiser to enter property.
147. Follow-up on appraisal.
148. Enter appraisal completion into listing file.
149. Discuss appraisal report with seller(s) and suggest options, if necessary.
150. Distribute signed contracts to all involved parties (buyer, seller(s), title company, lender,
seller(s)/buyer(s) broker, closing agent) and provide contact information as needed.
151. Coordinate closing process with buyer(s)’ broker and lender.
152. Update closing forms and files.
153. Confirm location, date, and time where closing will be held and notify all parties.
154. Confirm with closing agent that all title problems have been resolved.
155. Confirm that the seller has the proper Power of Attorney or trust documents, as
156. Work with buyer(s)’ broker in scheduling and conducting buyer(s)’ final walk-through
prior to closing.
157. Confirm with closing agent that all tax, HOA, utility, and other applicable pro-rations
have been resolved.
158. Request final closing figures from closing agent.
159. Review closing figures on HUD statement with seller(s) to verify accuracy of preparation.
160. Forward verified closing figures to buyer(s)’ broker and confirm buyer(s)’ broker has
received and reviewed closing figures.
161. Confirm buyer(s) and Buyer(s)’ broker has received title insurance commitment.
162. Provide homeowners warranty for availability at closing.
163. Recommend courtesy closing agent for absentee seller(s), as needed.
164. Review closing documents with seller(s) and their counsel.
165. Provide earnest money deposit check from escrow account to closing agent. If closing
agent is holding escrow funds make sure it appears on the final HUD.
166. Coordinate this closing with seller(s)’ next purchase and resolve any timing
problems, if applicable.
167. Confirm seller(s)’ net proceeds check at closing.
168. Provide REALTOR® referral information for seller(s)’ relocation destination, if applicable.
169. Change MLS status to “sold.” Enter sale date, price, selling broker, and listing broker’s ID
170. Close out listing in company files.
171. Follow up with seller(s).
172. Respond to prospective buyer(s) inquiries.
173. Interview the buyer(s) prospect and obtain buyer(s) personal information and explain
the homebuying process.
174. Determine if REALTOR® has a conflicting brokerage relationship or other conflict of
interest with the buyer(s).
175. Discuss the pre-approval financial process with the buyer(s).
176. Suggest at least three mortgage lenders to assist buyer(s) in becoming pre-approved.
177. Determine through discovery the buyer(s)’ preferences in a home as well as the
location, price, size, type of home, special needs, and ADA accommodations etc.
178. Obtain and review pre-approval letter from lender.
179. Search the MLS for properties that meet the buyer(s)’ criteria.
180. Make appointments with seller(s) or seller(s)’ listing broker to show the properties
selected by the buyer(s).
181. Show the buyer(s) their selected properties.
OFFER AND CONTRACT ACTIVITIES
182. Obtain a “good faith estimate” from the buyer(s)’ lender for the target purchase price
and review with buyer(s).
183. Meet with buyer(s) to preview offer, contract form, addenda, and miscellaneous forms.
184. Complete offer to purchase and all addenda.
185. Provide seller(s)’ disclosure forms to buyer(s).
186. Submit offer to purchase signed by buyer(s) to seller(s)’ broker.
187. Provide credit report information to seller(s) if property will be seller-financed.
188. Provide buyer(s) a copy of all forms used in making the offer.
189. Negotiate all offers on buyer(s)’ behalf.
190. Prepare and convey any counteroffers, acceptance, or amendments to seller(s)’ broker.
191. Verify final offer is signed by all parties (“contract”), and that all necessary documents
192. Deliver fully signed and initialed contract to buyer.
193. Distribute signed contracts to all involved parties (buyer(s), seller(s), title company,
lender, seller(s)/buyer(s) broker, and closing agent) and provide contact information as
194. Record and promptly deposit buyer(s)’ earnest money in escrow account or deliver to
closing agent and obtain a receipt.
195. Provide receipt of escrow deposit to seller(s)’ broker.
196. Place copies of signed contract in office file.
197. Inform buyer(s) of additional offers to purchase that are submitted between effective
date of contract and closing.
198. Update listing file to show “sale pending.”
HOME AND TERMITE INSPECTION ACTIVITIES
199. Provide buyer(s) with at least three home inspection companies and three WDO
inspection companies from which to select.
200. Coordinate buyer(s)’ professional home and WDO inspection with seller(s)’ broker.
201. Review home and WDO inspection reports with buyer.
202. Enter completion of home and WDO inspection reports into the listing file.
203. Order septic system, well, or mold inspections, if applicable.
204. Receive and review septic system, well, or mold reports with buyer(s) and note any
possible impact on sale.
205. Provide copy of septic system, well and mold inspection reports, if any, to lender and
206. Verify seller(s)’ compliance with all inspection repair requirements.
TRACKING THE LOAN-PROCESS ACTIVITIES
207. Coordinate with lender on discount points being locked in with dates.
208. Confirm verifications of deposit and buyer(s)’ employment have been returned.
209. Contact lender weekly to verify processing is on track.
210. Follow loan processing through to the underwriter.
211. Relay final approval of buyer(s)’ loan application to seller(s).
212. Schedule appraisal with seller(s) or seller(s)’ broker.
213. Inform buyer(s) of options if appraisal report is different than the ontract/purchase
214. Provide comparable sales used in market pricing to appraiser.
215. Follow-up on appraisal until completed.
216. Enter completion into the listing file.
217. Coordinate closing process with seller(s)’ broker, lender, and closing agent.
218. Update closing forms and files.
219. Verify all parties have all forms and information needed to close the sale.
220. Assist in obtaining power of attorney or trust documents, as required.
221. Work with seller(s)’ broker in scheduling and conducting buyer(s)’ final walk-through
prior to closing.
222. Confirm buyer(s) has received title insurance commitment.
223. Confirm location, date, and time where closing will be held and notify all parties.
© 2012 Orlando Regional REALTOR® Association