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Brooks Burton is the chief operating officer of Real Living and is responsible for Web services information technology infrastructure, the day-to-day operations of the agent and customer care centers and Homegard. He continues to provide oversight for Real Living Relocation Management, Real Living Business—The Commercial Partnership and Real Living’s affiliate programs as well.
Previously, he held the position of CEO of Real Living Relocation Management where he implemented various operational changes in an effort to customize and automate many of the day-to-day functions. Along with Real Living Relocation Management, he oversaw Real Living Business—The Commercial Partnership and Real Living’s affiliate programs.
Prior to joining Real Living, Burton served as vice president of sales and marketing with Floyd Bell Inc., where he developed and launched the company’s intranet Web site for manufacturer representatives, recruited and signed manufacturer representative organizations and automated the flow of all Web-based requests for catalogs, sample products and price quotes.
Previously, Burton provided consulting services to several Fortune 500 clients within the energy industry through his company, The Burton Group, a consulting firm offering strategy and operational expertise to the retail energy industry.
Prior to that, Burton served as president and chief executive officer of JumpHome, where he was responsible for the overall management and strategic direction. He directed the company’s growth from two to seven cities and increased the annual revenue and customers served by more than 200 percent.
Burton was also the vice president and general manager of Utilicorp United, where he was responsible for profit and loss accountability for the non-regulated gas commodity sales; maximizing the profitability of the customer base; developing excellence in customer service operations; and developing Utilicorp’s expertise in regulatory issues and commodity products/pricing. Burton was instrumental in increasing Utilicorp’s customer base and retention rate. |